With nearly 20 years’ experience within the Mortgage industry, the team at Mortgages.Online, have a pretty good understanding of not only the mortgage market, but also the customer journey.
Having successfully been a part of the rise of another successful mortgage broker, the team at MO know the importance of focusing heavily on customer experience to ensure that as much of the stress and worry could be removed from the house buying / re-mortgage process. This focus lead the team to collect a number of awards, including the title of Overall Business of the Year at the prestigious European Business Excellence Forum in 2016, followed in 2017 with the Best Customer Service award at the same event, along with several other National industry awards for Best Customer Service.
Understanding what it is that you, our customer, wants from a mortgage is why we feel the right decision for you is Mortgages.Online. We are able to offer a quality service from inception to completion without the fees and time delays normally akin to a mortgage application. We have embraced the technology to complete the mundane parts of the process, allowing the professionals to concentrate on the personal parts of the process, resulting in an efficient service, with you benefitting from start to finish.
Mortgages.Online was born out of the frustrations encountered by anyone completing a mortgage application.
Go to a bank or building society and you may have to wait weeks for an appointment that suits them, only to give you advice on the few products they offer. They’ll certainly not tell you a competitor has something far more suitable.
At MO, we like to do things differently.
You visit our site (as you are now), complete the questions in your own time and see the mortgage that would seem best suited to you. We’ll even tell you the cost to insure your mortgage, provide a conveyancing quote (if you are moving home) & let you know the cost of buildings insurance.
But, choosing the right mortgage from over 12,000 options is a daunting task and, the wrong choice could be extremely costly. That’s why, once you make a decision, your details are forwarded to one of our professional, fully qualified mortgage advisers, who will review your details and provide advice on the mortgage best suited your requirements.
Not only that, but once the correct mortgage is selected, we’ll submit the application. Once submitted, your case will then be passed to the team of award-winning administrators who will chase and progress your application at least once each week through to completion, ensuring that you are updated at every point. The cost of all this support? Absolutely nothing. Our service is free of charge*.
How can we offer such an excellent service without charging you? Well, we receive an introducer fee from the mortgage lender as does every mortgage broker. We don’t need to charge a Broker Fee, because you are assisting in completing the paperwork which allows our brokers to focus on exactly what they are qualified to do, make mortgage selections. We also have an extremely efficient administration team for case progression so, again, our mortgage brokers are only completing the selection and application part of the process. It’s all about efficiency and ensuring the right person concentrates on what they are best qualified to do, meaning you get a first-class service without the high-class fee.