Making sure personal data is secure and properly dealt with is of paramount importance in our dealings with you. It is therefore important you understand what information we will take, why we need it, and how we will process your details.
Mortgages dot Online Limited will process your data in order to provide our services. Mortgages dot Online Limited is authorised and regulated by the Financial Conduct Authority.
In order to provide you with a service, we need to obtain information about you, your personal circumstances, and your finances. Some of the information will be private and may be sensitive, such as financial information including personal income and outgoings, credit commitments and adverse credit.
In order for us to provide you with a service, you must provide all the information we ask for as openly and honestly as possible. Non-disclosure could result in incorrect advice being provided. If you are unsure whether information needs to be disclosed, you should either disclose this anyway to allow us to decide whether it is relevant, or speak to a member of the team for guidance.
The primary reason we will process your data is to provide suggestions for applicable mortgages.
We may also process your information in order to meet our legal and regulatory requirements. These may include:
We may also process your personal data for our own legitimate interests. Typically, these would be limited to:
We will only keep your personal information as long as necessary. How long that is depends on the type of data however in most cases, your personal data will be stored for an indefinite period as we need to keep evidence that we have fulfilled our legal and regulatory requirements.
Yes. Please write to our Data Controller (details below) and we will provide a copy of any personal data we hold about you within one calendar month of receiving your request. Please note that we may need to verify your identity before providing the information.
You have the right to have your data corrected or completed by contacting our Data Controller in writing (details below). Please be aware that we may need to maintain records of information as it was disclosed at the time of your application.
In most cases, we will not normally be able to erase your personal data. This is because we are obliged to maintain records of our dealings with you, even where mortgages applications are unsuccessful. This is typically to evidence compliance with regulatory processes and in some cases, to exercise or defend legal claims in future.
|Name||Mortgages dot Online Limited|
601, M W S,
WESTCLIFF ON SEA,
|Telephone||03300 58 60 58|
If you would like further details on how we use your personal information or if you have any data protection queries, please write to The Data Protection Officer at the above address.
Please write in the first instance to the Data Protection Officer at the above address
If you are not satisified with the Data Protection Officer’s response, you can make a complaint to:
|Name||The Information Commissioner’s Office|
|Telephone||0303 123 1113 (local rate) or
01625 545 745 (national rate)
|Email through their website||https://ico.org.uk/concerns/|
Please be aware of cybercrime and protecting your own information online, particularly financial information. Do not send unsecure personal information over the internet. We recommend you use encryption software or provide any information to us using the online tools we provide.
Do not respond to emails asking you to pay money. Never make a payment purely in response to an email. Always call the company to validate any payment requests and check the phone number independently from the email (i.e. via a secure web site). If you receive a phone call asking for payment ensure you are satisfied the call is genuine, or else call the company back to check. Mortgages dot Online Limited will not take responsibility if you transfer money to a fraudster in error.